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  • Copyright policies
    All items are designed and created by MakingMoonlight, and are for personal use only. You are not allowed to resell, redistribute, claim it as your own or use my art or products for commercial purposes.
  • Do you take commissions?
    I am currently not taking commissions.
  • Do you offer print jobs?
    Depends on the size of the job. Please fill out the form on the Contact-page if you want more information.
  • When will you ship my stuff?
    Please allow for 1-2 weeks for your order to be processed. Please note that fulfillment time could vary during sales and holiday seasons. Delivery days are estimates only and not guaranteed.
  • When will my order arrive?
    After your order has been marked as shipped: Europe: 3-15 business days Outside of Europe: 5 business days -3 weeks Delivery time depends on the final shipping destination, these are only estimates.
  • How are customs and import taxes handled?
    I am not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.) These costs may vary from country to country.
  • Where do you ship?
    I ship worldwide.
  • What is your return policy?
    Please fill out this contact form within 14 days of delivery with your name, address and your order number. The buyer is responsible for the shipping costs upon returning an order. If the order is not returned in its original condition, then the buyer is also responsible for the order's loss in value. I do not accept returns/refunds for: Custom products. Personalized orders. Deteriorated products. Digital products.
  • How do I cancel my order?
    To request an order cancellation, please fill out a contact form with your name and order number here. Please note that once your order is processed and shipped, I do not accept cancellations. Digital orders cannot be cancelled/refunded due to the nature of these items.
  • Can I get a refund? My package never arrived.
    I am not responsible for packages that may become lost in transit. I am only responsible for your package up until the point it is delivered to the post office.
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